Snapshots are a powerful way to allow someone to listen directly to what and how specific moments in a meeting unfolded without having to play to the game of telephone when explaining back.
| Example of how Pickle uses Snapshots internally:
One of our external team members was meeting with a customer. The customer described a small issue they were experiencing on the platform.
After the meeting ended, our team member took a snapshot of that specific moment in the transcript out of the entire 30-min recording. They sent the snapshot to our developers to listen to and the issue was resolved that day.
| This was done without the team member having to recall & describe the issue to the developers. Allowing the engineers to hear the issue directly from the customer as if they were in the meeting themselves. |
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1. Log in to Pickle.
2. After your meeting has ended, the recording will appear in the Pickle Library. Click on the meeting file name. The meeting page will open.
3. Find the specific moment in the transcript you want to take a Snapshot of. Either scrolling the transcript or clicking on one of the time-stamped Smart Notes you took during the meeting.
4. Click and drag your cursor to highlight the section of the transcript you want to take a Snapshot of. Four icons will appear in a popup window. Select the "Camera" logo (4th on the right), which represents "Snapshot".
5. The Snapshot popup window will appear. Enter the name of your Snapshot in the text box. It can be as general or specific as you want. Like "Marketing Idea", "Send to Alex", "Search Page Feature Request", etc.
6. Click the "Create" button in the bottom left corner of the window. Your new Snapshot will appear on the left-hand column with your Smart Notes. You can also filter to "Snapshots" to just see the Snapshots you've taken in that transcript.
7. Click "Play" on the Snapshot to jump to that exact moment in the transcript and it will begin playing automatically.
